Guides and T&C

Complete User Guide

Last updated: 2026-03-20

A. Introduction

• Blossom School Catering is a school meal ordering application powered by Blossom Steakhouse Kitchen.
• It is used by Family/Parent users, Student users, Admin, Kitchen, and Delivery teams.
• It helps manage registration, menu viewing, ordering, billing, payment proof, delivery operations, and dish rating.

B. Registration

• Family registration is done at /schoolcatering/register/youngsters.
• One registration can create one family account and 1 to 5 linked student accounts.
• The parent sets and confirms the family password during registration.
• Each student account receives an auto-generated password.
• The Registration Successful card shows the family username/password and each student username/password.
• Keep that information safely. A screenshot is recommended.

C. Registration by Parent, Student, or Guardian/Teacher

• Registrant User can be Parent, Student, or Guardian/Teacher.
• If Guardian/Teacher is selected, teacher or guardian contact details are required.
• All registered students are still linked under one family group.

D. School Link and Delivery Link

• Every student is linked to a school during registration.
• Delivery operations depend on the student-school link.
• Admin can change the school linked to a student later from the Admin panel.

E. Log In

• Family login: /schoolcatering/family/login
• Student login: /schoolcatering/student/login
• Family and student accounts use different usernames.
• Keep usernames and passwords private.

F. View Menu

• Menu can be viewed from the app menu routes and from Family and Student modules.
• Users can review dish names, prices, and available dish types.
• Dish types may include Main, Dessert, and Drinks.

G. Order: Select, Add, Draft, Place

• Open the Order module.
• Select the service date and session.
• Select dishes and add them to the draft order.
• Review the draft carefully.
• Place the order when ready.

H. Manage and Change Order

• Orders can only be edited or deleted while policy still allows it.
• Each meal line uses one unique dish entry.
• Maximum 5 dishes can be ordered for one meal.
• If the cutoff or other block has passed, the order can no longer be changed.

I. Sessions, Meals, and Dishes

• A session is the meal service window.
• A meal is the order placed for that session on a specific date.
• A dish is an item selected into that meal.
• Current operational ordering session is LUNCH.

J. Dish Types

• Main
• Dessert
• Drinks

K. Cutoff, Blackout, and Weekend Blocks

• Cutoff stops changes after the configured daily order time.
• Blackout can block ordering or service on selected dates.
• Weekend or operational policy blocks can also stop ordering.
• These rules are enforced by the system, not by manual approval.

L. Billing, Upload Proof, and Payment

• Billing records can be reviewed inside the app.
• Users can upload payment proof for unpaid billing items.
• Admin reviews the proof and verifies or rejects it.
• Verified billing can later provide a receipt.

M. Rating Dishes

• Families and students can rate dishes after using the service.
• Ratings help the Chef improve dishes and menu quality.
• Ratings are part of product and menu improvement.

N. Other Useful Notes

• Family and student contact details must be unique where required by registration rules.
• Student email cannot be the same as parent email.
• Student phone number cannot be the same as parent phone number.
• If family, student, school, or password details are wrong, contact support or Admin.
• For Assistance Please Whatsapp +6285211710217.

Admin User Guide

Last updated: 2026-03-20

Access

• Login: /schoolcatering/admin/login
• Main dashboard: /schoolcatering/admin

Main Responsibilities

• Manage family and student records.
• Manage schools and student-school links.
• Manage menu items, ingredients, and availability.
• Review billing proof and verify or reject payments.
• Manage delivery users and school-delivery assignments.
• Manage blackout dates and ordering controls.
• Review revenue and operational reports.

Family and Student Management

• Admin Family shows existing family groups, usernames, linked students, and password tools.
• Admin Student allows Admin to add, edit, reassign, and delete students under a family.
• Admin can view and reset parent and student passwords.
• Admin can change which school a student is linked to.

Dashboard Controls

• Update the homepage hero image and chef message.
• Update the assistance message shown to family and student users.
• Monitor counts for family, student, delivery, billing, menu, and kitchen operations.

Good Practice

• Use Admin Student for student corrections instead of asking users to re-register.
• Check school links before investigating delivery issues.
• Check blackout dates and cutoff settings before investigating ordering complaints.

Report User Guide

Last updated: 2026-03-20

Access

• Route: /schoolcatering/admin/reports
• Role: ADMIN

Report Scope

• Orders
• Revenue
• Billing
• School and delivery filtering

Typical Filters

• Date range
• School
• Parent
• Delivery user
• Session
• Dish
• Order status
• Billing status

Usage Tip

• Use broad date ranges first, then narrow by school or session to investigate specific issues.

Family User Guide

Last updated: 2026-03-20

Access

• Login: /schoolcatering/family/login
• Main page: /schoolcatering/family

What Family Users Can Do

• View linked students.
• Review menu.
• Place orders for linked students.
• Save draft orders before placing them.
• Edit or delete orders before cutoff and policy block.
• Review billing and upload payment proof.
• View order records and receipts.
• Rate dishes.

Main Modules

• Overview
• Order
• Record
• Billing
• Rating
• Menu

Important Rules

• Orders are linked to a selected student.
• Only one unique dish entry per meal line is allowed.
• Maximum 5 dishes per meal order.
• Ordering depends on session availability, cutoff time, blackout dates, and weekend rules.

Student User Guide

Last updated: 2026-03-20

Access

• Login: /schoolcatering/student/login
• Main page: /schoolcatering/student

What Student Users Can Do

• View menu
• Place orders
• Save draft orders
• Review records
• Review billing
• Rate dishes

Main Modules

• Overview
• Order
• Record
• Billing
• Rating
• Menu

Important Rules

• Maximum 5 dishes per meal order.
• One unique dish line per meal.
• Ordering is blocked by cutoff, blackout dates, weekend restrictions, and inactive sessions.
• Students should contact Admin for profile or school-link corrections.

Delivery User Guide

Last updated: 2026-03-20

Access

• Login: /schoolcatering/delivery/login
• Main page: /schoolcatering/delivery

Core Workflow

• Select service date.
• Review assigned orders grouped by school.
• Check student name, school, and delivery details.
• Mark delivery complete when the meal has been delivered.

Notes

• Delivery assignment depends on school-delivery mapping set by Admin.
• Delivery users work from the student-school link maintained by Admin.

Kitchen User Guide

Last updated: 2026-03-20

Access

• Login: /schoolcatering/kitchen/login
• Main page: /schoolcatering/kitchen

What Kitchen Users Can Do

• View today, yesterday, and tomorrow production lists.
• Review dishes by session.
• Review dietary and order notes.
• Mark kitchen completion for active production work.

Notes

• Current operational meal session for ordering is LUNCH.
• Kitchen output depends on confirmed student-school orders.

Billing and Payment Guide

Last updated: 2026-03-20

Family and Student Side

• Billing is available from the Family and Student modules.
• Users can review unpaid and paid billing items.
• Payment proof can be uploaded for unpaid bills.
• Uploaded proof stays in review until Admin verifies or rejects it.

Billing Status Flow

1. UNPAID
2. PENDING_VERIFICATION
3. VERIFIED or REJECTED

What Users Should Do

• Review the billing rows carefully before payment.
• Upload a clear payment proof image.
• Wait for Admin verification.
• Open the receipt when the bill is verified and the receipt is available.

Admin Side

• Route: /schoolcatering/admin/billing
• View proof
• Verify payment
• Reject payment
• Generate or regenerate receipt

Useful Note

• If proof upload succeeds but receipt is missing, the bill usually still needs verification or receipt generation.

Menu Guide

Last updated: 2026-03-20

What Users See

• Available dishes for the active date and session.
• Dish name, category, description, and price.
• Dish types include Main, Dessert, and Drinks.

Ordering Notes

• Users can add dishes to draft before placing an order.
• One unique dish entry per meal line is allowed.
• Maximum 5 dishes per meal order.
• Menu availability can change by date, session, and Admin settings.

Admin Side

• Route: /schoolcatering/admin/menu
• Create, edit, activate, deactivate, and delete dishes.
• Manage ingredients and uploaded dish images.

Registration Guide

Last updated: 2026-03-20

Active Registration Route

• /schoolcatering/register/youngsters

What Registration Does

• Creates one family account.
• Creates one or more linked student accounts in the same registration.
• Supports 1 to 5 students in one family registration.
• Supports registration by Parent, Student, or Guardian/Teacher.

Required Family Details

• Family Group Name
• Parent First Name
• Parent Phone Number
• Parent Email
• Parent Password and Confirm Password

Required Student Details

• Student First Name
• Date of Birth
• Grade at Registration Date
• School
• Phone Number
• Email
• Allergies choice

Registration Rules

• Parent and student contact details are compulsory.
• Parent and student emails must be unique.
• Parent and student phone numbers must be unique.
• Student email cannot be the same as parent email.
• Student phone number cannot be the same as parent phone number.

Username and Password

• Parent username is auto-created as familyName_parentName.
• Student username is auto-created as familyName_studentName.
• Parent sets the family password during registration.
• Each student gets an auto-generated password.

Important

• Keep the Registration Successful card information safely.
• Admin should handle later family or student corrections instead of re-registration.

Terms and Conditions

Last updated: 2026-03-20

1. Scope

• These terms apply to all users of the Blossom School Catering application.

2. Registration and Accounts

• Users must provide correct family and student information.
• Family and student usernames are generated by the system.
• Registration Successful information should be kept safely.
• Admin may correct family, student, and school-link records when needed.

3. Ordering Rules

• Orders are subject to active session availability.
• Current ordering operation is based on LUNCH.
• Cutoff time, blackout dates, and weekend blocks are enforced by the system.
• A meal order allows a maximum of 5 dishes.

4. Menu and Food Information

• Dish categories may include Main, Dessert, and Drinks.
• Menu availability may change according to operations.
• Allergy information is operational guidance and should be reviewed carefully by guardians.

5. Billing and Payment

• Billing is based on recorded orders.
• Payment proof may be reviewed before verification.
• Receipt availability depends on successful Admin verification and receipt generation.

6. Delivery and School Links

• Delivery depends on the school linked to the student profile.
• Admin may change student-school links when needed.

7. Acceptable Use

• Do not misuse the platform.
• Do not share credentials carelessly.
• Do not upload unrelated or unlawful material.

8. Service Availability

• The platform may be updated, blocked, or interrupted for operational, maintenance, or policy reasons.

Privacy and Confidentiality

Last updated: 2026-03-20

Scope

• This policy applies to the Blossom School Catering web application and API for Family, Student, Admin, Kitchen, and Delivery users.

Data Used

• Account information such as name, username, phone number, and email.
• Family and student linkage data.
• Student school linkage data for ordering and delivery.
• Order, billing, payment proof, rating, and delivery records.

Purpose

• To provide registration, login, ordering, billing, rating, delivery, and reporting functions.
• To maintain operational accuracy and role-based access control.

Security

• Passwords are stored as hashes.
• Admin actions are recorded in audit logs.
• Payment proof and protected files are handled through authenticated flows.

User Responsibility

• Keep login details private.
• Keep successful registration details safely.
• Contact support quickly if wrong family, student, or school details are shown.

Contact and Assistance Guide

Last updated: 2026-03-20

Main Assistance Channel

• Whatsapp: +6285211710217

When to Contact Support

• Registration problems
• Wrong family or student details
• Wrong school link
• Password or login problems
• Billing proof or receipt problems
• Order cutoff or blackout confusion

Helpful Information to Prepare

• Your role: Family/Parent, Student, Admin, Kitchen, or Delivery
• Your username
• Student name and family group name
• Service date and session if the issue is about ordering
• Screenshot of the issue if possible